OUR HISTORY
2013 – Establishment of VELVET MED
2014 – Launch of the first VELVET MED branded product.
2014 – 2021 Expansion and commercialization of Velvet Med branded products in the markets of Angola, Mozambique, Portugal, Cape Verde, Sao Tome and Principe, Lebanon, Iraq, Kuwait, and the United Arab Emirates.
2021 – Launch of the e-commerce platform.
2022 – – VELVET MED obtains its first Medicinal Product for Human Use with Marketing Authorization in Portugal.
2022 – Obtaining ISO 9001:2015 certification
2023 – VELVET MED's 10th Anniversary
2023 – Expansion and commercialization of Velvet Med branded products in the Albanian market.
MISSION, VISION AND VALUES
VELVET MED's mission is to develop health solutions that are better adapted to the populations of the markets where it operates, playing an active role in health and in the national and international economy.
Our Values
– Investment in the Quality and Innovation of Products and Services;
– Promote high standards of ethics, transparency, and trust with all partners in its relationships;
– Teamwork in a rigorous, responsible, and dynamic way in a harmonious and cooperative environment;
– Commitment based on the offer of a quality service that translates into personalized follow-up, attractive conditions, and speed in the delivery of orders.
The organization designs its strategy aimed at improving the quality of the products and services provided by updating the organizational management model, enhancing continuous improvement with its employees, partners, and stakeholders, in order to be recognized as a reference entity in the Pharmaceutical Industry.
Quality, Environment and Safety
We seek to comply with the highest quality standards established within the scope of our activity and in the search for continuous improvement of our processes and the efficiency of our operations.
Velvet Med has a Quality Management System that is permanently updated, structured and in compliance with Good Distribution Practices and the requirements of the Quality standard.
The ISO 9001:2015 certification awarded to Velvet Med in the context of the development of its own brand product in the health area and in the national and international marketing and distribution of medicines for human use and other pharmaceutical and health products, guarantees our customers the highest quality standards in all products developed and logistics processes.
We are permanently focused on continuous improvement, with an orientation aimed at:
PRODUTOS E SERVIÇOS – Apostar em assegurar um crescimento sustentado com a criação de produtos e serviços de elevada qualidade, que tragam valor acrescentado aos clientes.
EQUIPA – Promover a motivação, valorização e realização profissional, através de um ambiente harmonioso, cooperante, responsável e ambicioso, alicerçado na formação contínua e em novas oportunidades internas.
CLIENTE – Assegurar um acompanhamento singular, de forma a garantir a satisfação e, se possível, exceder as expectativas dos clientes, de forma a fidelizá-los.
PARCEIROS – Criar relações privilegiadas com todos os parceiros de negócio, para que, de uma forma ética, se consigam obter vantagens competitivas para os clientes e restante cadeia de valor.
QUALIDADE E AMBIENTE – Manter um Sistema de Gestão da Qualidade e melhorá-lo continuamente de forma que satisfaça os requisitos aplicáveis, e que produza benefícios aos nossos clientes e parceiros, bem como minimize the environmental impacts generated by our activity.
